Afterpay is a PCI DSS Level 1 certified compliant Service Provider organisation. PCI DSS is a comprehensive set of requirements created by the Payment Card Industry Security Standards Council to enhance cardholder data security and to ensure the safe handling and storage of sensitive credit card information and data. This is the highest level of security in the payment industry.
What is the return policy?
* All custom and intimate item sales are final unless there is proof of defect on my end. This is subject to my approval . Please contact us directly at firstname.lastname@example.org or use the Contact Us Page to address your concerns.
What are the shipping options?
* We currently ship via USPS Priority Mail or First Class Mail. We offer US and International shipping at this time.
What are the international taxes, duties, etc. that I have to pay?
*Taxes, duties and/or customs obligations are the responsibility of the buyer. We are not responsible for any loss due to your inability to cover these obligations.
When will I receive my order?
* You will be updated via the email you provided during checkout . Please allow 2-7 business days to process and ship your order. Allow an additional 2-7 business days for all custom orders. We ship out on Tuesdays and Fridays unless the production demand requires an increase in drop off frequency.
What do I do if I never received my order?
* Due to an increase in package volume within our carriers facilities, your item may be experiencing delays. Rest assured, if you have not received your package within 5 business days of expected delivery date (once package has shipped), please contact us on our Contact Us page.
What do I do if I received a defective order?
* If your order is defective , please use the Contact Us page to address your concerns.
How do I make changes to an order I’ve already placed?
*You have up to 12 hours to make any changes to your order before it is fulfilled.
Where are you located?
* We are currently located in the heart of Miami,FL.
How do I make sure I order the right size?
* Please refer to our sizing charts listed with the product you are looking to purchase.
What is Afterpay? Is it safe?
Afterpay allows you as a customer to purchase your favorite items from our shop when you don't have the money up front. you purchase , receive and pay in installments through the Afterpay's crediting system.
How do I contact your company if my question isn’t answered here?
* Contact us using our Contact Us page !